HMRC’s Reversal of Helpline Closures

HMRC have decided to halt its plans to restrict taxpayer helplines and instead direct people to online services.

HMRC had announced that it was closing its self assessment helpline for six months every year. It was also restricting the opening times of its VAT helpline and the usage of its PAYE helpline.

HMRC says it is halting these plans 'in response to the feedback while it engages with its stakeholders about how to ensure all taxpayers' needs'.